Service Not Activated

Last updated 2 months ago

Have you recently ordered a service from us and it’s not active? If so, this article will provide information regarding why your service isn’t active and how to get it activated.

Free Hosting

All Free Hosting accounts are manually reviewed before activation and this process usally takes a maxnium of 24 hours. However, during peak demand, activation may take up to 48 hours.

If your account isn’t activated within 48 hours, your account has most likely being declined. However, we recommend submitting a ticket to our activation team to confirm this. If this is the case, we are usally able to provide a reason for the application being rejected and we may be able to provide you an opportunity to reapply.

Paid Hosting

All Paid Hosting accounts are activated within 5 minutes of payment, unless your order has being flagged for additional review by our anti-fraud systems. If this is the case, we will endeavour to approve your account within 12 hours, and if we require further details before activation, we will reach out to you.